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Conditions of Use




(Please note, information under "Shipping, Returns and Cancellations"  is also considered to be part of our Terms and Conditions.)



Please note, the results of the Brexit referendum caused a heavy fall of the pound sterling and as such it meant lots of additional work for us during the last year or so and it's still not over. Prices of all imported products have been affected, but it is impossible to change thousands of prices every week to adjust to the currency fluctuations, therefore there might be products that are still listed at old or incorrect prices. If you happen to order one of those, we will contact you shortly. Please also note that the above situation heavily increased our workload that might cause delays with orders sometimes. (This is not unique to us, many other retailers experience the same issues...)

Thanks for your understanding!


The website is operated by 365Astronomy Ltd
We are registered for VAT. Registration number: 941 5936 06

Our contact details are as follows:

10 Beaumont Road, Worthing BN14 8HG

General email: see top right corner of our website or click here: CONTACT US

Telephone number (local access):

Call Zoltan on 08455 275 813 or 02033 845 187 (landline) Monday-Friday from 9am to 5pm (GMT)


John on 02033 845 187 (landline) (usually) on Tuesdays and Fridays from appr. 11am to 3pm (GMT).

If we do not answer please try to call again in 5-10 minutes. We will also try to call you back (unless you called from an anonymous number).

Please note, we might not always anser the phones in the weekends, we are a family business and sometimes we might be away for shopping, sport, etc., but if we are at home, we will try to always answer the phone. If we are away and closed for several days (i.e. to an exhibition), we would use a popup window to advise customers.

For international calls use +44 8455 275 813 or +44 2033 845 187 (landline)

Please note that calls may be monitored or recorded (mostly but not exclusively for training or quality assurance purposes).

Please do not call these numbers to offer services or products unless we asked you to do so.


1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we change the order status to pending. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:

  1. where goods are not available;
  2. where we cannot obtain authorisation for your payment;
  3. if there has been a pricing or product description error; or
  4. if you do not meet any eligibility criteria set out in our terms and conditions or special criteria set out in category or product descriptions.


All brand new products come with at least 1 year UK warranty or any additional warranty will be stated under the product description or description of the product category or brand.

Please also check out our returns policy. Click here: Shipping and Returns

Daystar solar observation products also come with 1 year warranty, however these can be serviced only at the factory in the USA. Unless the fault is obvious we would have to be able to test it under the Sun before returning it to the factory and then the factory also needs to check it under the sun. The above procedure might add considerable amount of servicing time depending on the weather conditions. Solar observation products of other brands might have a similar procedure, so bear this in mind when you anticipate servicing time for these products.

2.5 Ordering from outside of the United Kingdom

Our main aim is to supply customers in the United Kingdom. This means that we try to keep ourselves within our market and not advertise on other countries' markets for those brands that we have UK only dealership for.

According to the applicable law we have a responsibility to provide you with a minimum 1 year warranty (or more in the case of special manufacturers' warranties) on the territory of the United Kingdom. Accordingly, customers from outside the United Kingdom will also be covered with the same warranty only on the territory of the UK. This means that although we won't usually refuse delivery of most of our products (with some exceptions, e.g. night vision devices) to foreign countries, if you decide to buy from us, you should agree to the condition that in the case of any warranty issue, any extra delivery fees will have to be covered by yourself; we'll be able to cover delivery fees that would otherwise apply within the UK only.

Customers from outside the European Union might have to pay customs duty, processing fees, VAT and maybe other charges as well in their country according to the law in their country.

To help you with finding the appropriate Commodity Codes for export/import we have included below a link to the Trade Tariff of the UK government:

Click here for the TRADE TARIFF

Also here are the most frequent commodity codes, related to products on our website:

telescopes: 9005 8000
telescope accessories: 9005 9000

binoculars: 9005 1000
globes: 4905 1000

laser pointers: 8515 8090

biological microscopes 9011 800000

stereo microscopes  9011 109000

maps 4905 990000

mechanical watches 9101 110000

tents 6306 220000

webcams (i.e. most astro photo ccd cameras) 85 25 80 1990

Above commodity codes are only for your information, we cannot held responsible for any financial loss due to a use of an incorrect commodity code. Please check out the correct codes in your country, too, to make sure you are using the correct one.


3.1 When you browse our website from the UK our prices will be shown with VAT included as we are registered for VAT. (It should actually clearly show that VAT is included at 20% and the amount of VAT in brackets) (From other countries you might see it differently, so if you don't see any information about the actual value of VAT then most likely your browser shows the price without VAT.)
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed periodically, but we cannot promise that there will be no mistakes made ever. Therefore if you notice an unreasonably low price, we would recommend you to contact us before placing an order as if there was a mistake it is very likely that we would not be able to accept your order, even if you already paid (in which case you would be refunded in full, of course, unless you decide to pay the price difference).

We should mention that VAT applicable only for customers from inside the EU, therefore our prices for customers from outside the European Union will be reduced by the VAT throughout the checkout process. You may be liable for paying custom duty or/and VAT in your country.


4.1 If you wish to cancel your order:

  1. you can notify us by calling us or by email to before we have dispatched the goods to you. We'll take responsibility only if we confirmed receipt of your cancellation email. If you haven't received a confirmation from us, it might mean that we haven't received your cancellation email in the first place. In this case we would advise you to call us urgently.
  2. where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The delivery cost will be refunded only if you haven't received the ordered product at all (e.g. lost on delivery) or you returned the goods without using them.

According to the distant sales regulations it is your responsibility to pay the cost of returning the goods to us.

Most of the products can be opened and examined without damaging the packaging or can be sealed back into nearly as new state without problem, in which case we'll give you a full refund.

However, some products (e.g. digital cameras, ccd cameras, high value accessories, night vision devices, Minox binoculars etc) come in factory sealed secured packaging. If this packaging is broken before you changed your mind, or you tried a product and the assembly process resulted in some marks on some parts of the product, we will not be able to give you a full refund, but we will negotiate with you a reasonable cancellation/return fee for the caused damage that will allow us to sell the returned product at a discounted price.

Please contact us before returning the goods in any case, but especially if you are returning them due to technical issues or difficulties. Very frequently the issues can be solved over the phone. During the years we've come across many occasions when the goods were not faulty and we could resolve the issues by giving appropriate advice about how to use them.

Once your return has been authorised, please return the goods to our address at 365ASTRONOMY, 104 Denton Drive, Brighton, BN1 8DL, UNITED KINGDOM
You must include a note with your name, address, phone number and if known, your order number and the reason for the return: refund, replacement, service inquiry etc.

4.3 Upon receipt of the goods and after inspection of the goods, if found in AS NEW condition, we will give you a full refund of the amount paid or an exchange credit as required (except the above cancellation/return fee if applicable).

4.4 The rights to return the goods to us for full refund as referred to in clause 4.3 will not apply in the following circumstances: -

  1. in the event that the product has been used. In this case please call us, because we may still accept it for resale as a used/second hand product,but only after negotiation of acceptable for both parties cancellation fee.
  2. to any products that we have made or customised specifically for you
  3. to any products that we don't usually stock and the product description states that it is "available on back order only". We might accept return of such goods, but only after negotiation of acceptable for both parties cancellation fee.

The provisions of this clause 4.4 do not affect your statutory rights.

Your rights to return the goods are protected under the EU Distance Selling Directive which can be found on the following website:

You can find further information about DAMAGED and LOST goods on our Shipping and Return page (paragraphs 3.b and 3.c)


5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:

  1. no documents or related graphics on this Website are modified in any way;
  2. no graphics on this Website are used separately from accompanying text; and
  3. any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.


6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
7.2 You are prohibited from posting or transmitting to or from this Website any material:

  1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
  2. for which you have not obtained all necessary licences and/or approvals;
  3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
  4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the Website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

  1. you do not remove, distort or otherwise alter the size or appearance of the logo;
  2. you do not create a frame or any other browser or border environment around this Website;
  3. you do not in any way imply that we are endorsing any products or services other than our own;
  4. you do not misrepresent your relationship with us nor present any other false information about us;
  5. you do not otherwise use any trade marks displayed on this Website without our express written permission;
  6. you do not link from a website that is not owned by you; and
  7. your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
    We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

8.4 The terms and conditions of use described here apply to all our websites, blogs, forums, Twitter, Facebook or/and any other social media websites that relate to the activities of and run by 365Astronomy, unless otherwise stated on those websites by ourselves or the respective owners of the social media website.

Currently our blogs are placed at

8.5 By subscribing to our newsletter you also authorise us to send you invitation to our social media websites, blogs and forum so that you can benefit from and stay up to date with our latest promotions, offers, events and other news about our company.


9.1 To register with you must be over eighteen years of age.
9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website (including product descriptions, images, promotions etc.) may be out of date, and whilst we will try our best to keep them up to date, we can take no responsibility if any of this information is outdated, changed  or incorrect due to any error, mistake or if the manufacturers/suppliers did not inform us in time.

10.2 The material on this Website is provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website (and products available via our website) in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
11.2 Nothing in these terms and conditions shall exclude or limit our liability for

  1. death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977);
  2. fraud;
  3. misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.