Please get in touch
Ask a question about our services or products.Technical Support
Contact us for technical support on a product you have purchased from us.Warranty Issues
Order ID is required!Where is my order?
Check on the progress of your order.Checking On Stock
As a question about stock availability.Change an Order
Contact us if you need to change any details of an order.Order Cancellation Request
Contact us to request an order is cancelled.
Please note that currently we receive about 10 times more phone calls, 3-4 times as many emails, orders etc. whilst we work with reduced staff, so please be patient.
BRESSER, EXPLORE SCIENTIFIC, LUNT and VIXEN products: whilst we do stock some of these products, in many cases we would rely on the distributor's stock. Their warehouse is in Germany and currently the delivery times are about 7-10 days from there, although this is not exactly a promise. Brexit caused lots of problems and huge delays generally. We expect that it will take several months till the situation will improve.
SKYWATCHER, Helios, Zenith and OVL Products: we will not accept any orders on backorder for these products until further notice due to price change. We were advised that the weak USD caused increase of product prices in China, plus shipping costs increased by 600%, so we expect a new pricelist with increased prices shortly.
PLEASE CONTACT US TO CHECK CURRENT AVAILABILITY BEFORE YOU ORDER ANY SKYWATCHER, CELESTRON, OVL, BAADER, BRESSER, LUNT, TS and ZWO PRODUCTS (and possibly some others as well), AS STOCK LEVELS FLUCTUATE AND WE JUST CANNOT UPDATE THE LEVELS IN REAL TIME...
If you have an urgent inquiry, please call Zoltan on his mobile during working hours (Mon-Fri 9am-5pm)
Please send a text or WhatsApp message to Zoltan ONLY if you failed to call him or if it is extremely urgent. His mobile has been flooded with messages as well...
079 1278 4737 (international format: + 44 79 1278 4737)
Thanks for your patience!
Keep safe and healthy!
EU CUSTOMERS: We have temporarily disabled European destinations whilst we adjust our system to the new VAT rules. Hopefully we'll be able to resume shipments to EU countries soon.
USA CUSTOMERS: shipping to the USA is active again, but we request customers to confirm product availability before placing an order! If you are ordering an MGEN-3, no need to check stock, we've got plenty of those. Please note, we will try to avoid sending goods via a postal service due to the huge delays and as DHL Express is more expensive than our system would currently charge for, we might have to charge extra depending on the value and size of the ordered goods.
Please note, due to the increased number if issues with postal services to most directions (especially Australia, Canada etc), we will only ship to these countries on the base of special request and depending on the value and size of the products. This is a temporary measure and we hope to supply worldwide again as soon as the situation improves.
SHIPMENTS TO THE UK ARE NOT AFFECTED!
Thanks for your understanding. Zoltan T., owner
COVID-19 and STOCK Availability Info | All account holders will need to reset their password in our new system. Thanks for your co-operation!